01
Relationship and demand
Accounts, opportunities, proposals, contracts and service organized in CRM with useful operational data.
Dynamics 365 F&O + CRM
Dynamics 365 F&O and CRM for connected operations
We implement, modernize and integrate Dynamics 365 Finance & Operations and CRM to connect finance, supply chain, sales, service and data in one coherent operational flow.
Operational ecosystem
Systems, data and decisions should work as one operation
ERP, CRM, integrations, automation and AI create value when they share context, rules and accountability. Alligator connects these layers to reduce blind spots and keep operations moving with control.
01
One platform, one flow
ERP and CRM share context to reduce duplication, rework and decisions based on different versions of the operation.
02
Implementation or migration
Greenfield programs, evolution of existing environments and migration from Dynamics AX or other legacy platforms.
03
Go-live with continuity
Data, integrations, testing, cutover and stabilization treated as part of the same operational commitment.
Operational perspective
ERP and CRM should not tell different stories
When Dynamics 365 F&O and CRM are treated as separate projects, disruption appears between opportunity, order, inventory, delivery, billing and service. Alligator designs the environment around this complete journey. Finance & Operations, Supply Chain Management, Dynamics 365 Sales, Customer Service, Dataverse, Power Platform and integrations enter the same architecture with clear ownership and traceability.
Connected architecture
From opportunity to financial outcome, without blind spots
The design connects the stages that support revenue, execution and customer relationships. Each transition must preserve context and support exception handling.
02
Operational execution
Orders, purchasing, inventory, production, projects and logistics managed in Dynamics 365 F&O and SCM.
03
Finance and compliance
Billing, costs, tax, receivables and close connected to the operational event behind each transaction.
04
Data and integration
Dataverse, Azure, APIs, portals and external systems connected with logs, validation and reprocessing.
Capabilities
Dynamics 365 F&O and CRM with end-to-end ownership
Alligator combines functional consulting, architecture and engineering so configuration, customization and integration do not move in different directions.
ImplementationGreenfield Dynamics 365 programsProcess design, configuration, extensions, integrations, data, testing, cutover preparation and stabilization.ModernizationMigration from Dynamics AX and other legacy platformsCustomization and dependency mapping for a gradual, controlled transition compatible with operational continuity.ERPFinance, Operations and Supply ChainFinance, purchasing, inventory, manufacturing, projects, costs and logistics connected to the real operating model.CRMSales, Customer Service and DataverseSales and service processes with data and automation that remain useful after implementation.IntegrationERP, CRM and external systemsAPIs, documents, portals, partners and operational platforms connected with traceability and failure handling.ProductionGo-live, stabilization and evolutionReal behavior follow-up, exception correction and organization of the next improvement cycle.
Entry points
Where this work usually begins
A new implementation must be integrated from day one
The company wants to adopt Dynamics 365 F&O and CRM without repeating fragmented processes, data and suppliers.
The current environment needs to evolve
Customizations, fragile integrations or work outside the system make the next step dependent on architectural clarity.
A program needs to regain direction
Scope, functional design, data, integration or go-live lost predictability and operations cannot absorb more risk.
The Alligator Way
From process discovery to stabilization
The same team connects functional decisions, architecture and technical execution to preserve context throughout the program.
01
Understand
We map flow, risks, dependencies, systems, data and success criteria.
02
Design
We define architecture, ownership, integrations, extensions and transition strategy.
03
Execute
We configure, develop, integrate, migrate and test with evidence.
04
Stabilize
We follow production, handle exceptions and prepare safe evolution.
FAQ
Frequently asked questions
Short answers to common questions before a technical conversation.
Does Alligator implement Dynamics 365 F&O and CRM from the ground up?
Yes. We work from process design through configuration, extensions, integrations, data, testing, cutover and stabilization for Dynamics 365 Finance & Operations and CRM.
Can Dynamics 365 F&O and CRM be integrated with existing systems?
Yes. We connect Dynamics, Dataverse, Azure, APIs, portals, documents and legacy systems with traceability, validation and exception handling.
Does Alligator also migrate Dynamics AX to Dynamics 365?
Yes. We map customizations, data, integrations and dependencies to define a controlled transition that may combine stabilization, gradual modernization and migration.
Do F&O and CRM need to be implemented at the same time?
Not necessarily. The program can be phased as long as data, process and integration design preserves the end-to-end view from the beginning.
Next step
Where do F&O and CRM need to work better together?
Share the starting point. Alligator will contact you to understand the scenario and arrange the right technical conversation.